Return & Refund Policy
- We provide worldwide delivery services. Once you have entered the delivery address, you would be informed of the delivery charges.
- Shipping charge would be advised on your final amount of purchase before proceeding with the full transaction.
- Your order will be delivered via the most suitable carrier, dependent on size and weight.
- Tracking No is available for you to receive a shipping confirmation via e-mail and with a tracking link for your parcel, so you could follow its journey to your doorstep.
- We are not liable for any involving the cost of customs duties or sales taxes for international order(s).
- Once your order has passed your local Custom Duty, it would then be passed on to an internal postal service, according to standard delivery procedures.
- The shipping period for cities in Malaysia would take 1 to five 4 business days, whereas other countries would take between 3 to 5 business days if you choose the express service. If the express service was expansive to your country, you could choose the economic shipping, which would take between 5 to 14 working days.
- Please be advised that on any public holiday dates in your country, deliveries would not be made. In this instance, please expect your order to arrive in the next business day.
- Estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
- Date of delivery may vary due to carrier shipping practices, delivery location, delivery method, and the items ordered. Products may also be delivered in separate shipments.
Please note we do not ship on Saturday and Sunday.
Return & Refund Policy
The returned goods/products will be checked with the receipt together, and the goods should be in good condition. The packaging should also be in original condition in the original shipping container as received. If the goods/products have been used or damaged by the customer, there will not be any refund. My Damas will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, the customer will receive their refund within 2 working days after the confirmation.